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Frequently Asked Questions

Generally, we have a lead time of 3 – 5 working days including shipping. If you need your jewellery by a specific date, kindly indicate this in the comments section when placing your order and we will try our best to meet your request.

Applicable to Singapore only

 

FREE trackable mail shipping – above SGD80

Flat rate – $4 for trackable mail

Courier delivery – from $10 (send us a DM!)

 

Please send us an email at shop@euniqyou.com for international shipping rates.

Yes! We only work with real 18K gold plating to guarantee your satisfaction and maintain EuniqYou’s high jewellery standards. The plating layer of all our pieces is 2.5 microns thick, meeting the standards of gold vermeil, and the 925 silver base ensures that our pieces are nickel and lead-free.

  • Always store your jewellery away from direct sunlight, moisture, or heat.
  • Remove your jewellery when applying perfumes, lotions, or other cosmetic products that contain chemicals.
  • Store your jewellery separately in the given EuniqYou bag to prolong its shininess.
  • For light cleaning, gently polish with a soft, lint-free cloth to avoid scratching.

All payments on this site are made through Paypal, PayNow, or bank transfer. If you don’t have a Paypal account, you can pay for your items using your credit card. Please note that all Paypal or credit card transactions as well as collection of your credit card information are processed entirely by Paypal. We do not store any of your card information or details on our servers.

For direct bank transfers, kindly send an email at shop@euniqyou.com to let us know when you have posted payment. We will promptly check and process your order.

Since each handcrafted jewellery item is made to your unique specifications, we do not allow returns and refunds.

Yes, you can! Thank you for trusting us with that. We will include your gift note in our best handwriting. 😉

 

Simply include your message in the Remarks box during checkout.

Our ring sizes are all in US sizes. You may refer to the image below, purchase our ring sizer kit or use a piece of string to go around the finger you intend to wear it on and choose the corresponding size.

Size up if you are in-between size.

ring size

Copyright © 2024 EuniqYou . All rights reserved. 

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